Refund Policy

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 20 to 30 days to process the refund (if due).
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of NEFT / RTGS / Crossed cheque or by credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 7 days to process refunds.
Any service booked in advance and cancelled as per booking policy, refund will be done in the same mode of payment after deducting cancellation charges and actual bank charges if any for refund. ( to customer bank account if paid by bank transfer, net banking mode / credit /debit card – reversal to their respective credit card account will be done. This process will take 7 to 10 days to reflect in their account.
Clients have option to keep their refund money in our account and collect credit certificate and utilise the same with 24 months.

Cancellation fees as below apply to the land packages and/or services.

60 - 31 days prior to arrival–40% of the Tour.
30 - 07 days prior to arrival–75% of the Tour.
06 days - 72 hours prior to arrival - 90% of the Tour.
Less than 72 hours or No Show–No Refund.

Request to halt or resume the course should be made via email – samiran@cndenterprises.com